Legal Notice

Publisher

Name / Company name: Pieroclub

Legal form: Micro-enterprise

Head office: 14 av du halleray Nantes 44300

SIRET number: 10118236800015

Email: martineaupierremarie@gmail.com

Publication Director

Pierre-Marie Martineau

Hosting

Host: Shopify Inc.

Address: 151 O'Connor Street, Ground floor, Ottawa, Ontario K2P 2L8, Canada

Phone: 1-888-746-7439

Intellectual Property

All site content (texts, images, logos, visuals, videos) is the exclusive property of PIEROCLUB, unless otherwise stated.

Any reproduction, representation or exploitation, even partial, is prohibited without prior written authorization.

Personal Data

Information collected on the site is used solely in the context of the commercial relationship (order, delivery, customer service).

In accordance with the GDPR, you have the right to access, rectify and delete your data.

To exercise this right: martineaupierremarie@gmail.com

Cookies

The site may use cookies to improve the user experience and measure audience.

You can configure your browser to refuse cookies.

Liability

PIEROCLUB cannot be held responsible for direct or indirect damages related to the use of the site or products, except in case of proven fault or defect.

1. Return Period

In accordance with the Consumer Code, you have 14 days from receipt of your order to exercise your right of withdrawal.

All requests must be made to: martineaupierremarie@gmail.com

2. Return Conditions

To be accepted, the item must:

• Be unworn, unwashed
• Be in perfect condition
• Be returned with its original tags and packaging
• Be accompanied by proof of purchase

Any item not meeting these conditions will be refused.

3. Return Shipping Costs

Return shipping costs are the responsibility of the customer.

No return label is provided.

The customer is responsible for shipping their package.

We recommend tracked shipping.

PIEROCLUB cannot be held responsible for lost packages.

4. Return Procedure

All return requests must be validated beforehand by email.

Returns sent without prior request will not be accepted.

Return address: 14 av du halleray 44300 NANTES

5. Preorders

All PIEROCLUB products are offered as preorders.

Production and delivery times are indicated on the product page.

Each piece is made to order.

The right of withdrawal applies only upon receipt of the product.

6. Defective Products or Errors

Please check your order upon receipt.

In case of defective, damaged or non-compliant product, please contact us within 48 hours with photos at: martineaupierremarie@gmail.com

If the problem is confirmed:

• An exchange or refund will be offered
• Return shipping costs will be covered

7. Non-Returnable Products

Cannot be returned:

• Worn or washed items
• Items damaged by the customer
• Gift cards

8. Exchanges

We do not offer direct exchanges.

To change size or product:

• Return the item
• Place a new order

9. Refund

After receipt and validation of the return:

• Refund within 10 business days
• Issued via the original payment method
• Original shipping costs are not refunded

PieroClub operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). PieroClub is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

• Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at martineaupierremarie@gmail.com or contact us at 14 Avenue du Halleray, Nantes, 44300, FR.

1. Purpose

These Terms and Conditions of Sale (TCS) govern the online sale of products offered by PIEROCLUB.

Any order implies unconditional acceptance of these TCS.

2. Products

All PIEROCLUB products are offered as preorders.

Textiles are supplied by partners, then customized and printed in France.

Estimated production times:

• Textile sourcing: up to 17 days
• Printing: approximately 2 days

Descriptions and photographs are provided for information only and are not contractual.

3. Order

The order is validated after full payment.

PIEROCLUB reserves the right to refuse or cancel any order in case of dispute or incorrect information.

The customer agrees to provide accurate information for delivery.

4. Price and Payment

Prices are indicated in euros, including all taxes (VAT).

Payment is made online via the means offered on the site.

PIEROCLUB reserves the right to modify its prices at any time.

The price applied is the one in effect at the time of order validation.

5. Delivery

Estimated times are approximately 17 days (production + delivery).

These times are indicative and may vary depending on the carrier, supplier or exceptional circumstances.

A tracking number is sent by email after shipment.

6. Right of Withdrawal

In accordance with the Consumer Code, the customer has 14 days from receipt to exercise their right of withdrawal.

The product must be returned unworn, unwashed, in perfect condition, with original tags and packaging.

Return shipping costs are the responsibility of the customer.

All requests must be made by email before return.

7. Defective or Non-Compliant Products

All claims must be made within 48 hours of receipt, with photos to: martineaupierremarie@gmail.com

After verification: exchange or refund offered, return shipping costs covered if defect confirmed.

8. Customized Products

Customized products or those made according to customer specifications cannot be returned or refunded, except for defects.

9. Liability

PIEROCLUB's liability is limited to the amount of the order.

PIEROCLUB cannot be held responsible for indirect or immaterial damages related to the use of products.

10. Personal Data

Collected data is used solely for order processing.

In accordance with applicable regulations, the customer has the right to access, rectify and delete their data.

Email: martineaupierremarie@gmail.com

11. Intellectual Property

All site content (texts, images, logos) is the exclusive property of PIEROCLUB.

Any total or partial reproduction is prohibited without prior written authorization.

12. Disputes and Applicable Law

These TCS are governed by French law.

In case of dispute, an amicable solution will be sought as a priority.

13. Seller Information

Name / Company name: Pierre-Marie Martineau

Address: 14 av du halleray NANTES 44300

Email: martineaupierremarie@gmail.com

SIRET number: 10118236800015

Publication Director: Pierre-Marie Martineau

1. Processing Times

All PIEROCLUB orders are preorders.

Textiles are first sourced from our suppliers (up to 15 days), then customized and printed in France (approximately 2 days).

The order is shipped once production is complete.

2. Delivery Times

The estimated total time between order and delivery is approximately 17 days.

This time is indicative and may vary depending on the carrier, order volume, and external factors beyond our control.

3. Shipping Costs and Methods

Shipping costs are indicated at checkout.

Orders are shipped via reliable carriers.

A tracking number is sent by email upon shipment.

4. Order Reception

The customer must verify the condition of the package upon receipt.

In case of damaged, defective or non-compliant product, the customer must contact PIEROCLUB within 48 hours with photos at: martineaupierremarie@gmail.com

After verification, an exchange or refund may be offered.

5. Delays and Responsibilities

PIEROCLUB cannot be held responsible for delays related to the carrier, suppliers, or any case of force majeure.

6. Tracking and Contact

For any questions regarding your order or its tracking: martineaupierremarie@gmail.com

Company name: Pieroclub

Head office / professional address: 14 av du halleray Nantes 44300

Email: martineaupierremarie@gmail.com

SIRET number: 10118236800015

Publication Director: Pierre-Marie Martineau